Refund & Cancellation Policy
At DravixGO, we strive to ensure complete satisfaction, flexibility, and fairness for every learner and certified instructor on our platform.
1. Overview & Commitment
This Refund & Cancellation Policy outlines the rules and timelines governing the booking, rescheduling, and cancellation of driving training sessions and multi-day driving packages booked through DravixGO (“we”, “us”, or “our”) on https://dravixgo.com and our official mobile apps.
2. Cancellation & Rescheduling by the Learner
Because our instructors reserve dedicated vehicles and time slots for each student, our cancellation policy depends on when notice is given:
If you cancel or request a reschedule at least 24 hours prior to your scheduled class, you are entitled to a 100% refund or a full credit to reschedule anytime.
Cancellations requested with less than 24 hours notice are not eligible for cash refunds, as the dedicated vehicle and instructor time have already been locked.
If an instructor arrives at your registered pickup location and you are unreachable or fail to show up, the scheduled class fee is non-refundable.
3. Cancellation by DravixGO or Instructor
In rare instances where an instructor is unavailable due to medical emergencies, severe vehicle breakdown, or extreme weather conditions:
- You will receive immediate advance notification from our support team.
- You can choose an immediate alternative instructor/slot at your convenience.
- If rescheduling does not suit your availability, you are entitled to an immediate 100% full refund for that session without any deduction.
4. Refund Processing Time & Payment Mode
All refunds are initiated directly through our secure banking partner, Razorpay:
5. Multi-Class Package Refunds
For multi-lesson discounted packages (e.g., 7-day, 10-day, or 15-day courses):
If a student discontinues midway through a package due to valid personal relocation or medical reasons, any refund for unused sessions is calculated by retroactively deducting the completed classes at the standard single-lesson rate (rather than the heavily discounted package bundle rate).
6. Free Demo Session Policy
Free trial and demo sessions carry zero booking charges. Because demo sessions are complimentary, they do not hold any monetary refund value, but can be rescheduled once with prior notice.
7. How to Request a Cancellation or Refund
To request a cancellation or refund, please reach out to our dedicated support team with your Booking ID and Registered Phone Number: